User ID | wdt_ID | Category | Key question | Evidence source | Evidence description | Notes/follow-up actions |
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1 | Basic Assumptions (BA) | BA1: What are the key taken-for-granted basic assumptions in the organisation? | Staff interview reports | A staff focus group was facilitated in Oct 2019 by an external consultancy and one of the issues discussed related to basic assumptions. The key ones that emerged were (i) the service exists to promote the safety, health and well-being of the residents (ii) staff members should look out for one another and (iii) the service management had a duty of care towards the staff team. | ||
2 | Basic Assumptions (BA) | BA2: Where do such basic assumptions originate from and how are they disseminated across the organisation? | Staff interview reports | Analysis of the same staff focus group (Oct 2019) revealed that 80% of the attendees already held the three basic assumptions prior to joining the service, and that these had developed in previous posts in the health and social care sector. Only those new to the care sector (the remaining 20%) said they had developed these basic assumptions whilst in their current employment and had been learnt from their colleagues. | ||
3 | Basic Assumptions (BA) | BA3: To what extent are such basic assumptions shared by all the various stakeholders in the organisation? | Stakeholder questionnaire | The results of the latest stakeholder questionnaire (Feb 2020) showed that the only basic assumption that all the different stakeholders agreed with was that the service existed to provide safe, person-centered and high quality care for all residents. | ||
4 | Basic Assumptions (BA) | BA4: What are the current threats to such basic assumptions and how are these being addressed? | Staff meeting notes | The notes from the latest staff meeting (June 2020) revealed a great deal of disillusionment in the wake of the Covid-19 outbreak. Most staff said they now felt the service was no longer a safe environment for the residents and the staff. | ||
5 | Basic Assumptions (BA) | BA5: Do different stakeholders in the organisation have their own basic assumptions and what are they? | Stakeholder meeting notes | The results of the latest round of stakeholder meetings (Feb 2020) showed that each of the nine main stakeholder groups held their own specific basic assumptions regarding the service. Most notably, the service management thought that their staff team should have display loyalty towards the organisation at all times whereas the staff team thought the organisation and the management had a duty of care towards them. | ||
7 | Meanings (M) | M1: Is there a single, dominate 'story' or 'narrative' for the whole organisation and what is it? | Company mission statement | The company's mission statement, displayed prominently on its website as well as in its annual report, states that service exists to 'provide first class, safe and affordable residential care for all vulnerable adults aged 65 and above.' It goes on to explain that the company's founders had worked for many years in adult social care but came to be disillusioned by the poor quality of care provided in the local area so decided to set up their own service 15 years ago. | ||
8 | Meanings (M) | M2: Who is responsible for the construction and dissemination of this dominant narrative? | Company's annual report | The mission statement and accompanying background history of the service are clearly identified with the company's owners. | ||
9 | Meanings (M) | M3: How do the various stakeholders in the organisation become aware of this dominate narrative? | Stakeholder meeting notes | Analysis of the latest stakeholder meeting notes (Feb 2020) show that 90% of those questioned were aware of the company's mission statement and history through reading the information on the website. |
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10 | Meanings (M) | M4: To what extent, if any, if this dominant narrative accepted by all the stakeholders in the organisation? | Staff interview reports | Analysis of the staff focus group conducted in Oct 2019 showed that 60% of those present agreed with the company's mission statement and thought that it had been founded for the right reasons. The other 40% were sceptical about the owner's real reasons for setting up the service. | ||
11 | Meanings (M) | M5: Do different stakeholders in the organisation have their own narratives and what are they? | CQC reports | The latest CQC report for the service (Dec 2019) stated that many residents and relatives thought the staff were only interested in making life easy for themselves and were not that concerned about the well-being of the residents. | ||
25 | Identities (ID) | ID3: To what extent do different stakeholders have their own identities? | Stakeholder meeting notes | Analysis from the latest stakeholder meetings (Feb 2020) showed that all the different stakeholders identified primarily with their own role (care worker, service user, visiting professional, etc) and only secondly (if at all) with the overall service and its core values. | ||
14 | Values (V) | V1: What are the core values of the organisation? | Company website | The company's website states that the service is founded on the core values of: (i) 'ensuring the safety, health and well-being of relatives at all times' (ii) 'constructing a homely environment for residents, relatives and staff' (iii) 'developing an open, transparent and inclusive culture for all residents, relatives and staff.' | ||
15 | Values (V) | V2: Who in the organisation is responsible for the construction and dissemination of these core values? | Company website | The section on the core values of the company is clearly identified with the two owners of the service. | ||
16 | Values (V) | V3: How do the various stakeholders in the organisation become aware of these values? | Stakeholder meetings | Analysis of the latest stakeholder meetings notes show that 90% were aware of the core values of the organisation through reading its website. | ||
17 | Values (V) | V4: To what extent, if any, are these core values accepted by all the various stakeholders in the organisation? | Staff interview notes | Analysis of the latest staff focus group (Oct 2019) showed that 70% of those present thought the company's owners were only interested in making a profit. | ||
18 | Values (V) | V5: Do different stakeholders in the organisation have their own values and what are they? | Staff interview notes | Analysis of the latest staff focus group (Oct 2019) showed that most of those present felt their key loyalties were toward their residents and their colleagues, and not towards the organisation as a whole. | ||
23 | Identities (ID) | ID1: To what extent is there a sense of shared (corporate) identity across the organisation? | CQC reports | The latest CQC report for the service (Jan 2020) states that only a small number of staff members interviewed said they felt part of the wider service and could identify with all its core values. | ||
24 | Identities (ID) | ID2: How is a sense of corporate identity developed and sustained across the organisation? | Staff meeting notes | The notes for the latest staff meeting (June 2020) show that both the owner and the service manager spent a large part of the meeting encouraging all those present to retain a sense of belonging in the face of the Covid-19 outbreak and that emphasised that the service was more likely to get through the current crisis if everyone pulled together. |
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