My name is Leslie Chapman and I am the founder and director of Therapeia, which is a consultancy focusing on organisational culture within the health and social care sector. And because of my experiences of working for the Care Quality Commission in recent times, I am particularly interested in making quality and quality assurance the basis of any organisation’s culture.
For Therapeia, culture is the heart and soul of any organisation. It is neither an ‘add-on’ or ‘afterthought’, but rather the essence of what the organisation is and what it aspires to be. At the same time, Therapeia sees culture as firmly embedded in the practices of the organisation, rather than being some mysterious and abstract entity. This means that the way to improve culture is to change how the organisation or service operates on a practical, day-to-day level.
Furthermore, for Therapeia the culture of a service is inextricably linked to its management and leadership. All too often, problems with culture are rooted in more fundamental problems with management and leadership of the organisation. Managers and leaders, at all levels of the organisation, shape its culture to a very large degree.
Because I have recent experience of working with the Care Quality Commission (CQC) I am especially interested in how the CQC’s approach to quality assurance can be used to help providers in the health and social care sector manage and improve the culture of their services, and particularly in the field of management and leadership. Furthermore, the CQC have made it clear that they view good management and leadership as the key to a high quality and ‘outstanding’ service.
Therapeia is the culmination of over 20 years experience of working in the health and social care sector, and of seeing first hand how an organisation’s culture is fundamental to its success and wellbeing.